Privacy Policy

Revive Agency ("Revive," "we," "us," or "our") operates the website reviveagency.io and provides digital marketing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our site and services.

1. Information We Collect

1.1 Information You Provide

• Contact information — name, email address, phone number, and company name submitted through our contact forms, booking pages, or direct correspondence.
• Account and billing information — payment details, billing address, and related financial data necessary to process payments for our services.
• Business information — details about your business, industry, goals, and marketing assets you share with us during onboarding or the course of service delivery.
• Communications — records of emails, chat messages, phone calls, and other communications between you and Revive.

1.2 Information Collected Automatically

• Device and browser data — IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data — pages visited, time spent on pages, referring/exit URLs, click behavior, and navigation paths.
• Cookies and similar technologies — small data files placed on your device that help us analyze website traffic and improve your experience (see Section 5).
• Location data — approximate geographic location derived from your IP address.

1.3 Information From Third Parties

We may receive information about you from third-party platforms you authorize us to access on your behalf (e.g., Google Ads, Meta, LinkedIn, Google Analytics, CRM platforms) as part of delivering our marketing services.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our marketing services, including SEO, paid media, social media management, web design, reputation management, CRM solutions, and sales training.
• Communicate with you — respond to inquiries, schedule calls, send project updates, share reports, and provide customer support.
• Process transactions and send related billing and account information.
• Send promotional communications about our services, industry insights, or events (you may opt out at any time).
• Analyze usage trends to improve our website performance, content, and user experience.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service providers — trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting providers, email platforms, analytics tools, payment processors). These parties are contractually obligated to use your information only as directed by us.
• Advertising and analytics partners — platforms such as Google and Meta that help us measure campaign performance. Data shared with these partners is governed by their respective privacy policies.
• Legal requirements — when disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Revive, our clients, or the public.
• Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent — we may share information for purposes not described here with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it. If you are a former client, we may retain limited records for accounting, tax, and legal compliance purposes.

4a. Amazon Selling Partner API & Amazon Advertising API

When a client authorizes Revive Agency to manage their Amazon seller account, we access data through the Amazon Selling Partner API (SP-API) and the Amazon Advertising API. The data we retrieve is limited to what is necessary to provide listing optimization, advertising management, inventory monitoring, review analysis, and performance reporting services.

Data we collect from Amazon

• Order metadata — order ID, purchase date, item count, order total, marketplace, fulfillment channel. We do not retrieve buyer name, shipping address, email, or phone number.
• Inventory — FBA stock levels, sell-through velocity, reorder lead times, restock recommendations.
• Product listings — ASINs, titles, bullet points, descriptions, A+ Content, backend keywords, images.
• Advertising data — Sponsored Products, Sponsored Brands, and Sponsored Display campaigns; keywords; bids; impressions; clicks; spend; ACOS/TACOS; search-term reports.
• Customer reviews — review text, star rating, ASIN, and review date for sentiment analysis and reply drafting.
• Account health — Account Health Rating, policy-violation notices, listing-suppression status.
• Brand Registry data when granted by the client.

Data we do NOT collect

• Buyer Personally Identifiable Information (PII): names, shipping addresses, email addresses, phone numbers.
• Payment instrument data: credit card numbers, bank accounts, tax identification numbers.
• Restricted Data Tokens (RDTs) requiring elevated PII access roles under the Amazon Data Protection Policy.

Storage and security

Amazon data is stored in our managed Postgres database (Supabase, AWS us-east-1 region) with AES-256 encryption at rest and TLS 1.3 in transit. Access is restricted to authorized Revive Agency personnel via row-level security policies. OAuth refresh tokens are stored in Supabase Vault (encrypted secrets), never in application code or client-side storage. Database backups are encrypted and retained for 30 days.

Retention and deletion

Amazon data is retained for the duration of the client engagement plus 24 months for historical reporting. Upon written request to info@reviveagency.io or upon revocation of authorization in Seller Central, all Amazon-derived data is deleted from our systems within 30 days. OAuth token revocation is processed within 24 hours of the request.

No sale, no resale, no AI model training

Amazon data is never sold, transferred to third parties for their own use, or used to train artificial intelligence models. AI processing (including by Anthropic) operates under zero-data-retention agreements with no model training on customer data.

Compliance

Our handling of Amazon data complies with the Amazon Acceptable Use Policy, the Amazon Data Protection Policy (DPP), the Amazon Marketplace Developer Agreement, and applicable laws including GDPR (EU) and CCPA (California). Our Data Protection Policy document is available to Amazon and to authorized clients on request.

5. SMS / Text Messaging Privacy

If you opt in to receive text messages from Revive Agency or our clients through our CRM platform, the following applies to your SMS data:

• Data collected — phone number, opt-in consent record (date, time, source), message history, and opt-out requests.
• How we use SMS data — to send appointment reminders, follow-up messages, missed-call notifications, review requests, and marketing messages (if you opted in to marketing).
• SMS data sharing — your phone number and SMS opt-in data will not be shared with third parties for their own marketing purposes. We may share data with our SMS service provider (Twilio) solely for the purpose of delivering messages on our behalf.
• SMS data retention — we retain SMS consent records and message logs for the duration of our business relationship plus an additional 5 years to comply with TCPA record-keeping requirements.
• Opt-out — you can opt out of text messages at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent unless you re-opt-in.
• Help — reply HELP to any message for assistance, or contact us at info@reviveagency.io or (786) 755-3931.

For more details on SMS message types, frequency, and carrier information, see Section 10 of our Terms & Conditions.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. The types of cookies we use include:

• Essential cookies — required for basic site functionality such as page navigation and form submissions.
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics). These collect anonymized or pseudonymized data.
• Marketing cookies — used to deliver relevant advertisements and measure ad campaign effectiveness (e.g., Meta Pixel, Google Ads conversion tracking).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure hosting infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal and contractual retention requirements.
• Opt-out of marketing — unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Data portability — request your data in a structured, commonly used format.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond within the timeframe required by applicable law.

9. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the "sale" of personal information. Revive does not sell personal information as defined by the CCPA. To submit a verifiable consumer request, contact us at info@reviveagency.io. We will not discriminate against you for exercising your CCPA rights.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Revive Agency
• 200 SE 1st St, Ste 505 110
• Miami, FL 33131
• Email: info@reviveagency.io
• Phone: (786) 755-3931