Full-service marketing for a med spa: from patient acquisition to HIPAA-compliant reputation management
A gorgeous med spa with a quiet midweek calendar. We filled the slow days with the right patients, compliantly.
- 24 → 43
- booked consults / month
- 3.6x
- return on ad spend
- −22%
- no-show rate
- 4.8★
- across 180+ reviews
By the numbers
Before Revive vs. with Revive.
Booked consults / month
+79%43
New reviews / month
+433%16
Average rating
+7%4.8★
The results
The number that goes up.
24 → 43
Booked consults / month
The quiet midweek calendar filled with qualified, high-intent patients.
3.6x
Return on ad spend
High-intent targeting + fast follow-up turned ad dollars into booked treatments.
−22%
No-show rate
Automated reminders protected revenue that used to walk.
4.8★
Average rating
From 180+ reviews and climbing, and the review engine never stops.
+64%
Organic local traffic
Compliant SEO + GBP optimization grew the local 'near me' searches.
0
Compliance incidents
Every asset reviewed, so the growth was something the practice could stand behind.
The quiet midweek got noticeably busier. Within six months the spa was steadily booking its higher-margin treatments on the slow days and had a consistent stream of five-star reviews making each new patient a little cheaper to acquire.
And it all ran inside the lines. No sketchy claims, no compliance scares. Just a real marketing department that happened to understand medicine.
The challenge
Where they started.
The treatments were world-class. The marketing was word-of-mouth and a prayer. Weekends booked out; Tuesday and Wednesday sat half-empty, the single biggest drain on a med spa's margins.
Every agency they'd interviewed waved away the hard part: compliance. In aesthetics and medical, careless before/after ads and review practices aren't just off-brand. They're a liability. The owner had been burned by an agency that ran claims that could've drawn a regulator's attention.
They needed a full marketing department that could fill the calendar and respect the rules: content, ads, reviews, and follow-up that a medical practice could actually stand behind.
What we built
The growth engine we put in place.
Google & Meta Ads, SEO, 8 social posts/month, 4 blogs/month, CRM automation, website, review generation system
Timeline: First 6 months
- 01
Compliant demand generation
Built Google and Meta campaigns around high-intent treatments with carefully reviewed creative and claims, driving qualified consult requests, not just clicks.
- 02
A content engine that builds trust
8 social posts and 4 blogs a month on a HIPAA-aware calendar: educational, on-brand, and designed to make a hesitant patient feel safe booking.
- 03
Closed the loop with CRM automation
Speed-to-lead replies, automated reminders, and re-engagement flows that cut no-shows and revived cold consult requests.
- 04
Built a reputation flywheel
A review generation system that asks the right patients at the right moment, compounding five-star social proof that lowers the cost of every future patient.
“They actually understand compliance. Every other agency we talked to didn't.”
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